Step 1 - Go to 'More' tab and find 'Login / Register' button
Go to the 'More' tab and choose 'Login/Register' to get to the Login / register screen
Note - if you do not see this button, you may already be logged in - if so, find the 'LOGOUT' button in 'My Account' in the 'More' tab. Logout then you will see the 'Login/Register' button.
Step 2 - Request New Password
Tap 'password' just above the Login button.
Step 3 - Enter username or email
Enter your username or password into the popup window.
Step 4 - Check your email for an email from us
Go to your email to find an email from us (The Cash Back App Member Support - [email protected]) named 'Password reminder email - The Cash Back App'.
Check your junkmail if you don't see the email in your inbox. If you do find it in the junkmail, please take this time to add emails from @thecashbackapp.com to your 'allowed' list so you don't miss emails in the future.
This email will have your new password along with a reminder of your username.
Step 5 - Change the password to your own
Login to app with the password we sent you.
Step 6 - Change the password to your own
If you want to change the password to one you can remember better, simply go to 'My Account' in the 'More' tab and choose 'Username & Password'.
Enter a password you prefer and then tap 'Save'.
Step 7 - Input original password to confirm
After tapping 'Save', a pop up will show asking for the original password.
Enter the password we sent you in the email to confirm, and tap 'Confirm'.
Step 8 - All Done!
You will see a success message next. This means you are done!